Legal Policies

Fotb24 Privacy Policy

This page provides a full, transparent account of how your personal data is collected, stored, and protected at fotb24. We treat your privacy with the highest respect.

Last Updated: January 2026

Why Your Data Is Safe at fotb24

The key pillars of our Privacy Policy at a glance

SSL Encryption

The entire fotb24 platform is secured with SSL/TLS encryption. Every transaction and piece of personal data travels through encrypted channels, making it completely inaccessible to third parties.

Data Sharing Is Prohibited

Fotb24 does not sell or transfer your personal data to any third party. Except where required by law, your information is used solely to improve our services.

Secure Data Storage

Your data is stored on secure, internationally certified servers. We conduct regular security audits and updates to maintain the highest level of data protection.

KYC Privacy

NID or passport information submitted for identity verification is used solely for the KYC process and stored in a separate system with the highest level of security.

Cookie Controls

Fotb24 is transparent about its use of cookies, and you can update your cookie settings at any time. We avoid using unnecessary tracking cookies.

Your Rights

You have the full right to view, correct, or delete your data. Contact fotb24 support and we are obligated to fulfill your request within 30 days.


Important: fotb24's Privacy Policy is aligned with international data protection law and GDPR guidelines. Continued use of the platform constitutes your acceptance of this policy.

1Introduction & Purpose of the Policy

Fotb24 (fotb24.net) is a licensed online gaming platform that places the privacy of its members above all else. This Privacy Policy explains what information fotb24 collects, why it is collected, and how it is used and kept secure.

We believe transparency is the foundation of trust. That is why fotb24 keeps you fully informed about every data processing activity. We always obtain your consent before using your personal data, or process it on a lawful legal basis.

This policy applies to the fotb24.net website, mobile app, and all associated services. fotb24 is not responsible for third-party websites or services. If you are under 18, please do not use fotb24.

2What Types of Information Are Collected

Fotb24 collects different types of information in different situations. Some is provided directly by you, while some is collected automatically.

Type of Data Example Reason for Collection
Identity Information Name, date of birth, NID number KYC Verification & Age Confirmation
Contact Information Email, mobile number Account Management & Notifications
Financial Information Mobile Banking/Nagad number, transaction history Payment Processing & Fraud Prevention
Technical Information IP address, browser, device Security & Fraud Detection
Gaming Data Bet history, gaming patterns Responsible Gaming & Service Improvement
  • All information provided during registration is collected securely.
  • Information provided via Live Chat or email support is also recorded.
  • Browsing behavior may be collected through cookies and similar technologies.
  • Transaction confirmation data is received from third-party payment providers.

3Purpose of Data Use

Fotb24 uses your data only for specific, legitimate purposes. We never use your information for anything beyond those purposes without your consent. The main ways we use your data are detailed below.

  • Account Management: Your information is required for registration, login, password reset, and profile updates.
  • Payment Processing: To process deposits and withdrawals and ensure the security of financial transactions.
  • KYC Verification: To verify age and identity and to prevent money laundering.
  • Customer Support: To resolve your questions and complaints promptly.
  • Responsible Gaming: To identify excessive gaming patterns and provide timely support.
  • Security & Fraud Prevention: To detect and prevent suspicious activity.
  • Legal Compliance: To comply with applicable laws and regulations in Bangladesh.
  • Service Improvement: To analyze data and improve your experience.
Our commitment: fotb24 never sells your data to third parties for advertising purposes. Your privacy matters more to us than any commercial gain.

4Data Retention & Security

Fotb24 stores your data on secure, internationally certified servers. We employ the following technical and organizational measures to keep your information safe.

256-bit SSL Encryption

All data transfers are secured with bank-grade SSL encryption.

Secure Servers

Data is stored in ISO-certified data centers protected by firewalls.

Access Control

Only authorized staff may access your data for specific, legitimate purposes.

Regular Audits

Regular penetration testing is conducted by third-party security specialists.

Your data is not kept longer than necessary. Even after account closure, certain data may be retained for a limited period to meet legal obligations. Typically, all personal data is permanently deleted five years after account deactivation.

5Data Sharing & Third Parties

Fotb24 does not sell or rent your data. However, to ensure smooth service operations, we share limited information with a select group of trusted partners, always under strict contractual agreements.

  • Payment Provider: Mobile Banking, Nagad, Rocket — only the information necessary to process your payment.
  • KYC Partner: Specific document details required for identity verification services.
  • Game Provider: Anonymized user ID used for game operations.
  • Law Enforcement: In response to a valid court order or regulatory authority request.
  • Anti-Fraud System: Specialized provider for fraud detection and prevention.
Warning: fotb24 will never ask for your password, payment PIN, or full bank details via email, phone, or chat. If you receive such a request, treat it as fraudulent.

6Cookies & Tracking Technologies

Fotb24 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help enhance your browsing experience.

  • Essential Cookies: Essential for login sessions and security — these cannot be disabled.
  • Functional Cookies: Used to remember your preferences and settings.
  • Analytics Cookies: Used to understand how the site is used — you may disable these.
  • Marketing Cookies: To show you relevant promotions — you have full control.

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain services.

7Your Rights

Under fotb24's Privacy Policy, you have the following rights. To exercise any of them, contact our support team at any time.

Right to Access Your DataYou have the full right to know what information we hold about you.
Right to RectificationYou may request correction of any inaccurate or outdated information.
Right to ErasureYou may request deletion of your data under certain circumstances.
Right to Restrict ProcessingYou may request that data processing be restricted in certain cases.
Right to Data PortabilityYou may request a copy of your data in a machine-readable format.
Right to ObjectYou may object to the use of your data for specific purposes.

Fotb24 typically responds to rights requests within 30 business days of receipt. For complex requests, this may extend to a maximum of 60 days, and you will be informed in advance.

8Protection of Minors' Data

Fotb24 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

If we become aware that we hold data belonging to a minor, we will immediately close the account and permanently delete all associated data. Parents or guardians who suspect a minor is using the platform are encouraged to contact our support team.

A note for parents: If you believe your child is using fotb24, please contact us immediately at [email protected]. We will take action within 24 hours.

9International Data Transfers

As part of its international operations, fotb24 may process or store your data on servers located in various countries. Regardless of where your data is held, the protections set out in this Privacy Policy will always apply.

For international data transfers, we ensure that the destination country's data protection laws meet an adequate standard. Where necessary, we use Standard Contractual Clauses (SCCs) or equivalent legal instruments.

10Policy Updates & Contact

Fotb24 may update this Privacy Policy from time to time. For significant changes, you will be notified at least 30 days in advance via your registered email or a platform notification.

Continued use of the platform after policy changes will be considered acceptance of the updated policy. If you do not agree with the changes, you may request account closure.

Email Support
Live Chat
24/7 Support Available

Frequently Asked Questions

Frequently Asked Questions About the Privacy Policy

No, never. fotb24 does not sell, rent, or transfer your personal data to any third party for commercial purposes. Only limited data is shared with partners essential to service operations, and strictly under formal agreements.

After account closure, limited data may be retained to meet legal obligations. Typically, all personal data is permanently deleted five years after account deactivation. Contact our support team to find out more.

Yes. You have the full right to see what information fotb24 holds about you. Send a request to [email protected] and we will provide a copy of your data within 30 business days.

The site cannot function without essential cookies. However, you can still use the core services with analytics and marketing cookies turned off. Non-essential cookies can be disabled at any time through your browser settings.

In the event of a data security breach, fotb24 will notify the relevant regulatory authority and affected members by email within 72 hours, as required by law. Full details regarding the nature of the breach, potential impact, and steps taken will be provided.
Related Page
Terms and Conditions Responsible Gaming About Us Frequently Asked Questions (FAQ)
24/7 Support
We're Here Whenever You Need Us

Our support team is always available to handle any privacy-related questions or requests.

Security Assurance
256-bit SSL Encryption
Sale of Data Is Strictly Prohibited
GDPR-Compliant Policy
Regular Security Audits
Age Verification (18+) Required

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